HOW TO PROCESS RETURNS?
1. Contact us by email (xexyhk@brandxcorp.com) stating the subject as below with the items you want to get a refund for.
- EX) [Refund Request] XE601
2. After receiving a confirmation email from one of our assistants, please send the package to our location as directed.
3. After receiving your returned package, we will thoroughly check the items according to our return policy.
4. Only after we have processed and confirmed your returns, we proceed with a refund. We will let you know via email.