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Orders
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Shipping
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Returns&Exchanges
How can I cancel my order?
Depending on the status of your order, we may not be able to cancel it. Only for the same day (Based on Korea Standard Time) of order placement, you may cancel the order by sending us an e-mail.
Can I change the color or size of what I just ordered?
You can make adjustments to your order on the same day of the order placement (Based on KST). Please send us an email to our customer service team!
Can I add items to my order before it ships?
Once your order has been checked out, it goes immediately to processing and then it is prepared for shipment. Depending on the status of your order, We can help to cancel or refund it by sending us an email with your order number. Please place a new order on the website for the additional items.
Can I change my address?
You may change your shipping address after you place an order by sending us an email. Typically, you can only do this the same day an order was placed because items are shipped as fast as possible. If your order has already been processed for shipping, you may not be able to change the address. Once a SF tracking number has been issued, Please click here to check how to change the receiver information by email.
Can I get the coupon back that was used for the orders that were cancelled or returned?
Used coupons that have yet to expire will be re-issued to you once cancellation or refund is complete. However, used coupons cannot be re-issued if the order has been partially cancelled or refunded. And coupons that have passed the expiration date cannot be re-issued.
Do you Ship internationally?
Of course! We ship to all countries via SF-EXPRESS. We give free shipping for purchases over HK $399. For international shipping, custom issues can occur. For reference, we inform on shipping & customs.
How long will it take to receive my order?
The average total transit time is 3-15 business days. However, Delays can occur in transit. So it may take longer than usual to be delivered.
How do I track my order?
Please check and use your tracking number to track the status of your package. Find your information on My Order of My Page.
Where can I get help for missing or wrong delivery?
Please contact us by email. Reach out to us with your order number and tracking ID, full name, email address, shipping address, the date it was shipped, and the missing item(s) from your order. For a missing whole delivery, It can be more faster to contact SF-EXPRESS CS center. > Click here
What is the XEXYMIX returns and exchanges policy?
Returns This is available only for confirmed request with CS. XEXYMIX will gladly accept unworn, unwashed products with original tags for return within 7 days of which you have received the package. Click here to see the full policy. ※ Non-Returnable Items ※ - Washed, torn, perfumed sprayed, items without tags are not returnable. - For hygiene purposes, panties and beauty items are not returnable. Exchanges Exchange is only available on the same day of the order placement(Based in KST) for size and colors. Otherwise, we are currently not set up for exchanges due to international shipping reasons, so please follow our return policy.
Do you provide a return label?
We currently do not provide return labels for international shipments. Customers will be responsible for return shipments. and all extra costs (import duties, taxes and custom clearance and etcs) are deducted from return values. We would like to ask you to return using your preferred carrier.
How to process returns?
1. Contact us by email (xexyhk@brandxcorp.com) stating the subject as below with the items you want to get a refund for.
- EX) [Refund Request] XE601
2. After receiving a confirmation email from one of our assistants, please send the package to our location as directed.
3. After receiving your returned package, we will thoroughly check the items according to our return policy.
4. Only after we have processed and confirmed your returns, we proceed with a refund. We will let you know via email.
Is it available to exchange the items?
- You may change only sizes and colors of your selected item(s) on the same day you place your order (based on Korean Standard Time).
Please contact us via email: xexysg@brandxcorp.com
EX) [Exchange Request] XE601 - We are currently not set up for exchanges due to international shipping reasons, so please follow our return policy.
When will I receive my refund?
When we receive your package, we’ll refund you within 7 business days and email you when this transaction has taken place. Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle.
What should I do if I received faulty goods or wrong delivery?
Please send an email (xexyhk@brandxcorp.com) with detailed photos within 7 days after you have received the package. Upon confirmation, we shall give you the directions.
